Medical insurance claims
Learn about the different types of medical claims and how to submit correctly, including through our customer portal.
Understand your claim type
Medical claims vary by treatment. Find out the claim type that applies to your situation.
For inpatient treatments, surgeries, or hospital stays due to illness or injury
Cover eligible dental treatments under specific plans.
Cover consultations, tests, and minor procedures without overnight stays, ensuring necessary care.
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Download and fill in our claims form with your policy and treatment details.
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Download and pass our hospital claims form to your attending doctor for completion.
What to do Go to your banking app/portal and make your payment to the following details:
How you can pay Visa, Mastercard
What you need to provide PRUServices username and password
Processing time Instant
How you can pay We offer internet banking payment services through the following banks:
What you need to provide Your Policy Number as shown in your account.
Processing time 3 days
Submit your claim online, by mail or through your Prudential agent.
Detail Steps
Suggested steps for your action
Await your claim review (within 14 days) and get your payment by direct deposit.
Got a problem? Check our FAQs or get in touch with us for assistance.
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Video guides
We're here for you - our claims commitment to customers involves Communicating with Care, Customer Experience, Fairness and Privacy
Share your contact details and let our expert team guide you through the best options for your needs
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