Making a claim

Learn about the different ways to claim or submit your claim online.

How to make a claim

Online
Mail
Agent

Submit your claim online in 4 simple steps.

Step 1: Select the policy
Step 2: Fill in the claim form
Step 3: Submit your claim through PRUServices
Step 4: Track your claim status and receive payment

Detailed guides Video guides

Learn how to submit your claim through mail.

Step 1: Identify the claim needed
Step 2: Write to us via mail with claim details
Step 3: Track your claim status and receive payment

Detailed guides Video guides

Get in touch with an agent through the following steps.

Step 1: Contact us and get in touch with an agent
Step 2: Prepare necessary documents as per guide
Step 3: Track your claim status and receive payment

Detailed guides Video guides

Understand your claim type

Find out which type of claim applies to your situation

I got into an accident and was treated at a hospital

If you hold a medical policy, submit a medical claim. If you have an Accidental policy, submit an accident claim.

I was diagnosed with a serious illness

Use Critical Illness if your policy covers conditions like cancer, stroke, or other major illnesses. 

I faced unexpected medical and funeral costs.

Utilize your medical insurance for medical expenses and life insurance for funeral costs.

Claims guides

Step-by-step instructions for every claim.

Individual
Group

Medical

Claims for hospital stays, treatments or outpatient visits due to illness or non-accidental injury.

Life

Claims related to the passing of a policyholder, submitted by their beneficiaries.

Critical Illness

Claims for Early, Critical, Terminal, or Female-specific illnesses covered in your policy.

Death

Claims for the loss of claimant's loved one. Made to receive the death benefit after the policyholder's death

Medical

Claims for hospital stays, treatments or outpatient visits due to illness or non-accidental injury.

Medical

Claims for hospital stays, treatments or outpatient visits due to illness or non-accidental injury.

Life

Claims related to the passing of a policyholder, submitted by their beneficiaries.

Critical Illness

Claims for Early, Critical, Terminal, or Female-specific illnesses covered in your policy.

Death

Claims for the loss of claimant's loved one. Made to receive the death benefit after the policyholder's death

Medical

Claims for hospital stays, treatments or outpatient visits due to illness or non-accidental injury.

Video guides

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Do I need insurance?

Find a hospital or doctor

How to make a claim

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Our claims promise

Our commitment to you is to pay your claim as quickly as possible, with compassion and care.

Learn more

Frequently asked questions

Got a problem? Check our FAQs or get in touch with us for assistance.

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Ready to start a conversation?

Share your contact details and let our expert team guide you through the best options for your needs

Get in touch

Making a claim

How to make a claim

Step 1: Select the policy

Step 2: Fill in the claim form

Step 3: Submit your claim through PRUServices

Step 4: Track your claim status and receive payment

Step 1: Identify the claim needed

Step 2: Write to us via mail with claim details

Step 3: Track your claim status and receive payment

Step 1: Contact us and get in touch with an agent

Step 2: Prepare necessary documents as per guide

Step 3: Track your claim status and receive payment

I got into an accident and was treated at a hospital

I was diagnosed with a serious illness

I faced unexpected medical and funeral costs.

Claims guides

Medical

Life

Critical Illness

Death

Medical

Medical

Life

Critical Illness

Death

Medical

Video guides

Support tookit

Do I need insurance?

Find a hospital or doctor

How to make a claim

Loreum Ipsum insert a title here

Our claims promise

Frequently asked questions

Ready to start a conversation?

Making a claim

How to make a claim

Step 1: Select the policy

Step 2: Fill in the claim form

Step 3: Submit your claim through PRUServices

Step 4: Track your claim status and receive payment

Step 1: Identify the claim needed

Step 2: Write to us via mail with claim details

Step 3: Track your claim status and receive payment

Step 1: Contact us and get in touch with an agent

Step 2: Prepare necessary documents as per guide

Step 3: Track your claim status and receive payment

I got into an accident and was treated at a hospital

I was diagnosed with a serious illness

I faced unexpected medical and funeral costs.

Claims guides

Medical

Life

Critical Illness

Death

Medical

Medical

Life

Critical Illness

Death

Medical

Video guides

Support tookit

Do I need insurance?

Find a hospital or doctor

How to make a claim

Loreum Ipsum insert a title here

Our claims promise

Frequently asked questions

How do I fill in my claim form?

Can I get my original medical receipts back?

Must a doctor complete part II of the doctor form?

Frequently asked questions about hospital claims

Ready to start a conversation?